Services to Health Care

Metromark® provides solutions to healthcare organizations to help improve quality of services.

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Services to Law Firms

Metromark® provides legal research services to attorneys throughout the U.S. and abroad since 1979.

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Services to Businesses

Metromark® provide businesses with knowledge and insights in an international market for action-oriented strategies. Learn More ...

Improving Community Health

Hospitals have long been places people go when they are ill, going to have a baby, or to get a test.   

Not-for-profit hospitals, in order to keep that IRS status, have been required for the past few years to file a Community Health Needs Assessment (CHNA) every three years, along with a plan to address health needs, such as diabetes, high blood pressure, and obesity. 

Power of Perception

The problem with the nuclear power plants in Japan after a strong earthquake and the tsunami that followed is having an impact on not only the nuclear power industry but on the ability of our essential industries to have the confidence of the public, investors, employees and consumers.

The story is not about one industry where there are inherent dangers.  Nuclear power. Oil. Hospitals. Chemicals. Aviation. Pharmaceuticals.  All of these industries are inherently dangerous and often in the news when injuries and deaths occur.  All are full of risks. The dangers are mitigated by the professionals who work in these industries.  The safest of these industries is aviation.   

We have always known that the use of checklists in any industry is a sure way to reduce risks.  The use of checklists by pilots, mechanics, air traffic controllers, ground handlers, and flight attendants have contributed to an industry where risks are reduced and when something does go wrong there is a specified way to deal with the problem.  Pilots do not rely on memory. Experienced pilots rely on checklists just as do pilots in training.

The perception of the public has been that our essential industries are doing much more than they need to do to reduce risks to employees in that industry and to consumers.  But today, the public is more sceptical.  Nuclear plants cannot be controlled.  Drugs have unexpected side effects. Hospitals injure and kill patients.  Oil leaking from wells injures and kills wildlife and destroys ecosystems.  An aircraft skids off the runway.

We need to know what the perception is.  But more importantly, we need to know how to change that perception so that consumers have more confidence in an industry.

Healthcare Cost & Quality

Metromark is working on a study of healthcare costs and quality.   Costs can be based on commercial insurance, Medicare, Medicaid on a per-member basis.  Quality can be based on many measures such as patient satisfaction, process measures, and outcomes.

While the costs are fairly straightforward to quantify, quality is not.   Insurers are very good at capturing costs, but are not always explicit on agreeing on quality measures.  One quality measure may be whether, for example, a patient dies within 30 days of a procedure.   That's mortality.  Not the most comforting measure when patients are trying to evaluate hospital or physician quality.  Another measure might be whether the patient had an unexpected event, such as an infection or a return to surgery.  

We're looking at some specific cost measures now.  We would like to get feed back from you and others on what you consider to be the best measures of quality.  Let us know. Email us.

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