For executives, these courses, some half-day, others full-day are designed to launch quality service concepts in an organization and build a culture that creates commitment to service by the entire staff.


How to Use the Aviation Model to improve Healthcare Quality, Service, Safety & Value

Presentation and seminar led by Dr. Emerson Smith, a medical sociologist, and his associates.  He is also a commercial pilot, a search and rescue pilot for the United States Air Force Auxiliary (Civil Air Patrol) and an FAA Certified Flight Instructor (CFII).  Click on the link below for a sample of one topic in one of our aviation model presentations.


Active ImageGlobal Health Care: What does it mean for Your hospital or Health Care Organization?

Health insurance providers are extending their insurance to patients who choose to go outside the US for medical treatment and surgical procedures.  Patients in the US can bypass their local hospital for surgical and medical treatment and select hospitals based on the best outcomes and the best price.  How can hospitals in the US respond to this trend?   Foreign hospitals, particularly those in India, Malaysia, and Indonesia, have, for a number of years, offered "medical tourism", a surgical procedure by US trained physicians as well as an opportunity to see, for example,  the Taj Mahal.

Global health care whether in the form of "tourism" or not,  is here.  What can we learn from other hospitals and health systems around the world?  How can we partner with foreign hospitals to benefit our medical staff, our employees, our patients and our communities?

Dr. Emerson Smith will customize a keynote presentation or seminar for your healthcare organization, conference, hospital, medical staff, board, strategic planning retreat, or other group.  Dr. Smith brings examples of best practices from his research in Australia, New Zealand, Canada, Europe and other parts of the world.  Call 1-888-256-8694 or email .

This seminar builds employee self-esteem and self-worth in addition to teaching the art of service.  It also changes behaviors and attitudes.  Sessions are designed to encourage group participation.  The seminar is offered in three sessions, each 1 1/2 to 3 hours long.  Focus is on personal growth leading to quality service with customers.

The Essence of Caring - Attaining excellence in patient relations, customer service and client loyalty through a learning technology specifically designed for the unique needs of physician clinics, managed care and HMO organizations, and homecare.

Leading Empowered Teams for Service Quality - This two-day seminar enhances skills necessary to lead empowered employees.  It's important for everyone in leadership positions to be a cheerleader in order to get improvement from their employees and to reinforce that improvement.

We will help you implement TeamSTEPPS, a program developed by the Agency for Healthcare Research and Quality (AHRQ), a division of the US Department of Health & Human Services. TeamSTEPPS is being used by hospitals across the country to improve performance and patient safety. This is a guided process that sets up one team at a time to take on a specific issue, such as reducing errors in the OR.  

Attaining Excellence in Patient Relations & Customer Service - The goal of The Spirit of Excellence is to improve service to internal and external customers - patients, their families, the medical staff, and each other.