Nurses and Front-Line Employee Education

This seminar builds employee self-esteem and self-worth in addition to teaching the art of service.  It also changes behaviors and attitudes.  Sessions are designed to encourage group participation.  The seminar is offered in three sessions, each 1 1/2 to 3 hours long.  Focus is on personal growth leading to quality service with customers.

Topics

  • The Spirit of Excellence
    Nurses and support staff in hospitals find this course increases morale and commitment to the hospital and patient care.  Some hospitals use it at employee orientation.  Others use it periodically to improve the cooperation of staff with one another and with patients, physicians, and visitors.  We will either lead this seminar for you or teach your employees to lead this seminar on their own.  All a leader or facilitator needs is the respect of his or her peers and enthusiasm for customer service.
  • The Essence of Caring
    Clerical staff, nurses, and others in a medical practice or in a health plan setting will find this an excellent seminar to encourage service quality.  This seminar, designed specifically for physician practices builds employee self-esteem and self-worth in addition to teaching the art of service.  It also changes behaviors and attitudes.  Sessions are designed to encourage group participation.  The seminar is offered in three sessions, each 1 1/2 to 3 hours long.  Focus is on personal growth leading to quality service with customers.  We will either lead this seminar for you or teach your employees to lead this seminar on their own.

Seminar Options

  • Onsite Visit - We come into your hospital to conduct the seminars and help you implement a customer service improvement process.
  • Train the Trainers - We can train your employees as facilitators to conduct the seminars in-house and to get a process underway.
  • Inhouse Development - You can purchase the course materials, including a leader's guide, and conduct the seminar in-house on your own. We'll help you get the seminars incorporated into the life of your organization

For more information, call our toll-free Seminar Hot Line at 1-888-256-8694.